Canopy Security App
Canopy
This work was designed for and is the property of SNTNL LLC dba Canopy.
Objective.
Create a companion mobile app for the Canopy Pickup Cam that allows users to check in on their truck and tools in real time, receive notifications, and watch captured video.
Outcome.
Throughout Canopy’s development, the mobile app has gone through several iterations, influenced by both customer and business needs. The app seeks to put control directly in the hands of the customer, empowering them to check in on their truck no matter where they are.
App Home Revision
Most recently, I’ve been working with engineering, product management, and our Chief Product Officer to revise the home screen experience of the Canopy app and enhance engagement with users.
Previously, key features like live stream were “hidden” in a bottom sheet that users had to open in order to access those features.
Through user feedback, we learned that users didn’t understand the purpose of a full screen map when the value of the Canopy Pickup Cam is a security camera.
I adapted our app designs to address this feedback, with a default view that aims to surface those key features on app opening. This has been completed ahead of product launch and will help us achieve great customer satisfaction.
Old default view, hiding multiple features.
Emphasizing Value
By adjusting the default view of the home screen, we’re enabling customers to understand the purpose and value of a Canopy security system in their lives.
We continue to test this experience with customers, adapting as we go. Through this research and many other rounds both moderated and unmoderated, I’ve been involved in iterating on the user experience of the Canopy app to encourage user engagement and provide value.